1. Accepted Payment Methods
💳 Credit/Debit Cards
- Visa, MasterCard, RuPay
- All major Indian banks
- Secure 3D authentication
- Instant payment processing
📱 UPI Payments
- Google Pay, PhonePe, Paytm
- BHIM UPI, Amazon Pay
- Any UPI-enabled app
- Instant confirmation
🏦 Net Banking
- All major Indian banks
- Secure bank gateway
- Real-time processing
- Transaction confirmation
💰 Cash on Delivery
- Pay when you receive
- Available up to ₹5,000
- Additional ₹25 COD charges
- Exact amount required
💳 Digital Wallets
- Paytm, Mobikwik
- Amazon Pay, Freecharge
- Quick checkout
- Instant processing
2. Payment Security
🔒 Your Payment Security is Our Priority
- SSL Encryption: 256-bit SSL encryption for all transactions
- PCI DSS Compliance: Payment Card Industry Data Security Standards
- Secure Gateways: Razorpay, PayU, CCAvenue certified gateways
- No Storage: We don’t store your card details on our servers
- Two-Factor Authentication: OTP verification for added security
3. Payment Processing
- Order Confirmation: Payment must be completed before order processing
- Processing Time: Most payments are processed instantly
- Failed Payments: Automatic retry option available
- Payment Confirmation: SMS and email confirmation sent immediately
4. Pricing & Currency
- All prices displayed in Indian Rupees (INR)
- Prices include applicable GST and taxes
- Shipping charges calculated separately
- Prices subject to change without notice
5. Payment Failures
If your payment fails:
- Check your internet connection and try again
- Verify card details and available balance
- Contact your bank for transaction limits
- Try alternative payment methods
- Contact our support team for assistance
6. Refund Processing
| Payment Method | Refund Timeline | Refund Method |
|---|---|---|
| Credit/Debit Card | 5-7 business days | Original payment source |
| UPI | 1-3 business days | Original UPI account |
| Net Banking | 3-5 business days | Original bank account |
| Digital Wallet | 1-2 business days | Original wallet |
| Cash on Delivery | 7-10 business days | Bank transfer |
7. GST & Tax Information
- GST is included in displayed prices
- GST invoice provided for all orders
- GSTIN: [Your GST Number]
- Tax rates as per government regulations
8. Important Payment Terms
- Payment authorization constitutes acceptance of our terms
- Disputed transactions must be reported within 7 days
- Bank charges for international cards may apply
- We reserve the right to cancel orders for payment issues
9. Payment Support
For payment-related issues:
- Check your bank statement for deductions
- Keep transaction reference numbers
- Contact us with payment proof for failed transactions
- Our team will resolve issues within 24-48 hours
10. Payment Support Contact
Earthly Essence India
Mobile: +918590612498
Email: info@earthlyessenceindia.com
Address: Mulakaramedu po, Kattappana 685515
Business Hours: Monday to Friday, 10am to 7pm
For urgent payment issues, call us directly for faster resolution.
