Return, Refund & Exchange Policy – Earthly Essence India

At Earthly Essence India, we care about your shopping experience. Our Return, Refund & Exchange Policy is designed to be simple, transparent, and customer-friendly so you can shop with confidence.

Refund Policy

Refunds are credited back to your original payment method within 3–5 business days after we receive and inspect your returned item.
Processing times may vary depending on your bank or payment provider.
If you haven’t received your refund within 7 working days, please contact us with your order number for assistance.

Replacement & Exchange Policy

If you receive a damaged, defective, or incorrect product, we will replace it free of cost.
Replacement orders are shipped within 3–5 business days once approved.
In certain cases, we may request product photos/videos to verify the issue and speed up processing.

Return Policy

Orders are eligible for return within 7 days of delivery.
Returned items must be unused, unopened, and in original packaging.
To initiate a return, please contact our customer support team with your Order ID and reason for return.
Once your request is approved, we will share the return shipping instructions.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

Perishable goods (e.g., spices, food, organic items)
Personal care & hygiene products
Customized or personalized items

Please review product descriptions before placing your order.

Shipping & Return Costs

Customers are responsible for return shipping charges, unless the return is due to our mistake (damaged, wrong, or defective item).
In cases where the error is ours, Earthly Essence India will bear the full return shipping cost.